Returns & Cancellations
All returns made to ShivangiClothing.com must first be approved by our support team. We believe in the quality of our products and services, so before any return can be processed, we need to evaluate the reason and validity of such requests.
2. Quality Defect Only:
We stand by the quality of our products. As such, returns will only be entertained if the product has a clear, proven quality defect. We may require photographs or other documentation to confirm the defect.
3. Initiate Return:
To initiate a return, customers should access our support portal, providing all necessary information about the purchase and the reasons for the return.
4. Return Period:
Any issues with your purchase must be reported within 7 working days from the date of delivery. This timeline ensures timely feedback and helps us to maintain our quality standards.
5. Reasons for Return:
Clear and valid reasons for the return should be provided. These reasons help us understand the concerns better and serve our customers more efficiently in the future.
6. Product Condition:
All returned items should be in their original, untouched condition. This means they should be unused, unworn, and complete with their original tags and packaging. This helps us ascertain the quality concern better.
7. No Tampering:
Products that have been altered, damaged, or show signs of wear and tear will not be considered for returns. This is to ensure the legitimacy of quality defect claims.
8. Return Shipping:
Unless the product is proven to have arrived in a defective state, customers will bear the return shipping costs. We recommend using tracked shipping to ensure safe and documented delivery back to us.
9. Return Confirmation:
Once your return request is approved, a detailed return confirmation email will be dispatched, guiding you through the next steps.
10. Refund Method:
Rather than direct monetary refunds, we offer the flexibility of adjusting refunds against future purchases on ShivangiClothing.com. This way, you can still enjoy our range of products.
11. Refund Time:
Upon receiving the returned item, please allow up to 14 working days for the entire refund process to be completed. We strive to process returns as swiftly as possible.
12. Non-Refundable Items:
Certain items, due to their nature or sales conditions, may be non-refundable. We request customers to read product descriptions carefully before making purchases.
13. Exchange Policy:
If you wish to exchange an item for one of equal value, this can be facilitated based on stock availability and valid reasons for the exchange.
14. Documenting the Defect:
To expedite the return process, we highly recommend documenting any defects through photographs or videos, providing a clearer perspective on the issue at hand.
15. Cancellation Policy:
Orders once placed can be challenging to cancel, and they're subjected to our discretion. Customers are urged to be sure before finalizing their purchases.
16. Contact Support:
Our dedicated support team is always available for any questions or concerns about returns, ensuring smooth communication and clarity.
17. Seasonal Sales:
Items purchased during special promotional periods or sales may have a different return policy due to the unique nature of such sales. Always check return conditions during these periods.
18. Processing Fee:
Some returns might have an associated processing fee, which would be communicated upfront and deducted from the refundable amount.
19.Protection of Rights:
Shivangi Clothing reserves the right to refuse returns that are not in alignment with our stated policy, ensuring fair treatment for all our customers.
20. Policy Changes:
As we continually strive to improve our services, our return policy might undergo revisions. Always refer to this page for the most updated information.